Cacharel

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Yes — every piece we sell is either second-hand or vintage. That means each item has lived a life before finding its way to you, which is exactly what makes it special.

Vintage generally refers to items that are 20+ years old, while second-hand pieces may be more modern but are always pre-loved.

We carefully curate and inspect every item before listing it.

Each product description clearly states the condition, and we highlight any notable wear or flaws — no surprises here.

Because our pieces are pre-loved, minor signs of wear may be present and are part of their charm.

Yes. All garments are cleaned or refreshed before shipping.

However, we still recommend washing items before wearing, especially if you’re sensitive to detergents or fragrances.

Vintage sizing can differ significantly from modern sizing, so we always recommend checking the measurements provided in the product description rather than relying solely on the tag size.

If you’re unsure, feel free to reach out — we’re happy to help you compare measurements or advise on fit.

Most of our items are one-of-a-kind, meaning once they’re gone, they’re gone.

Occasionally, we may list similar styles, but exact restocks are extremely rare.

We ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

• Orders are typically processed within 1–3 business days
• Delivery times vary depending on destination and shipping method selected at checkout

You’ll receive a confirmation email with tracking details as soon as your order is on its way.

Yes — express UK shipping options are available at checkout where applicable. Orders placed before 1pm qualify for next-day UK delivery (excluding Saturdays).

All of our parcels are shipped DDU (Delivered Duties Unpaid) from the UK. This means any customs charges, import duties, or local taxes are the responsibility of the customer and may be requested by your local customs authority upon delivery.

We recommend checking your country’s import regulations before placing an order, as fees can vary depending on location and order value. Unfortunately, we’re unable to estimate or cover these charges on your behalf.

Because our items are often unique and vintage, we encourage customers to read descriptions carefully before purchasing.That said, returns may be accepted in line with our Returns Policy. Please ensure items are:

• In original condition
• Returned within the stated timeframe

For full details, visit our Returns page or contact us directly.

Because all of our pieces are one-of-a-kind, we’re unable to offer direct exchanges.

If you’d like a different item, you’re welcome to return your original purchase for a refund (in line with our Returns Policy) and then place a new order for the item you’d prefer.

If you need help choosing a replacement or have questions before ordering, feel free to get in touch — we’re always happy to help.

If your order arrives damaged or not as described, please contact us within 48 hours of delivery with photos, and we’ll make it right.

We accept all major debit and credit cards, as well as other payment options shown at checkout.

If your order hasn’t been shipped yet, we’ll do our best to help.

Please contact us as soon as possible — once an order has been dispatched, changes or cancellations may not be possible.